Expert Solutions, Endless Possibilities

We drive sales for the hospitality industry at a fraction of the cost of a full time employee.

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Our Services

Remote Hotel Sales Service

From Prospecting Calls to New Business. Find out how we can increase your sales efforts and bring you more revenue.

Short-Term Engagements

Have a vacancy in the sales office? We can help while you take your time hiring the perfect candidate for your property.

Pre-Opening Sales Service

Experts with over 500 openings under our belt with many brands, let us work with you through your latest opening.

Our service provides remote sales solutions customized specifically for each hotel that we support.

Whether you are looking for a temporary short-term solution due to turn-over or a leave of absence or a long-term solution to fill a vacant sales role, Client Concierge SMG will become an extension of your team.

Our model promotes operational efficiencies and controls overhead costs, providing an affordable, flexible solution for hotel owners.

Remote Sales: Client Concierge Hotel Sales Service

  • New Business Development We search for new business in all market segments.
  • Lead Response & RFP Completion Our team will answer your leads and create strong national account business cases.
  • System Analysis We will analyze all existing data and implement best practices.
  • Pre-Opening Services Experts at guiding you through the sales pre-opening process.
  • Sales & Operations Staff Training We can customize training to fit your needs.

Testimonials

Patrick Hansen

I have worked with Client Concierge and Dina Coventry, President, throughout the pandemic environment. An environment when even the strongest leaders of our industry gave pause to the uncertainty that universally befell us. I found her team to be competent, trustworthy and well-versed in the sales industry. For the first time, I could rest assured that the sales effort for my portfolio was being handled well with nuance and range. Client Concierge assisted my properties and I had total faith in the acumen of Dina's team and the dispatch of their service. I maintained a strong relationship with the Client Concierge team throughout our time together and was pleased by not only the level of service and the reasonable cost of the service but also the specificity that my portfolio's needs were address. I would recommend the services of Client Concierge to any hotelier.

Patrick Hansen

CHA - Principal & Vice President of Operations

Asha Coleman

Tight Budgets! Let’s keep it real! We need to focus strongly on sales efforts to recover from COVID-19. Relationship building is one of the most important factors in gaining new business, maintaining business and taking care of the clients (guests). With this being said, we had only one option and it was to go with remote sales support. After evaluating a few companies, Client Concierge stood out as our first choice for a number of reasons. First, the fact that each Regional Sales Manager took the time to personally get to know the General Manager by having a one-on-one meeting which is a huge factor in learning how to work collaboratively to meet the owner’s goals. Second, this sales leader meets with the brand revenue manager along with the GM’s to discuss rate strategies, groups, special events, packages, new business, prospects, and displacement analysis to assure future production. Oh, to top the icing on the cake they respond to every lead while prospecting to continually look for new business!

Lastly, all the sales leaders have taken the Hilton branded and Amadeus Hospitality Delphi training.

Asha Coleman
CPSP - Chief of Staff

Manish Patel

What can I say, Misty is awesome! She knows sales. She is so dedicated, passionate, and driven to bring in revenue. Misty and Client Concierge has established themselves as one of the most valued and trusted advisors and partners. I would not hesitate to recommend Client Concierge to any organization that requires the highest levels of sales performance. They have been nothing short of amazing!

Manish Patel
CHO

Tasha Livingston

Dina is a very knowledgeable, hard-working sales professional who I had the pleasure to work with during my career at Hilton Worldwide. Dina provided great value to hotel owners and hotel team members to ensure they were versed in sales goals, sales leads and RFP opportunities. She was definitely a go-to partner when the hotel team members and hotel owners I supported had sales support and solutions needs and/or questions. I would highly recommend Dina & Client Concierge to anyone looking for a true value add sales solutions partner.

Tasha Livingston

Director of Sales & Business Development

Lindsay Randolph

It has been our pleasure at the Candlewood Suites to work with Client Concierge on increasing our outside sales efforts within a strongly competitive and growing market. Our Regional Director of Sales has provided our General Manager and hotel team the support and expertise required to assist in positioning the hotel to capture its fair share of corporate and extended stay business. She has continually demonstrated the importance for a proactive sales approach while staying attentive to changing market demands. With her extensive background in sales, she was instrumental in assisting our General Manager in the 2020 Sales negotiations and pricing strategies. We look forward to continuing our working relationship with Client Concierge as we grow our 2020 extended stay business at the Candlewood Suites.

Lindsay Randolph

Regional Director of Operations

Tim Horan

Over the past several years I've worked with Dina on several assignments and she's always exceeded expectations. Her dedication to her clients, knowledge of hospitality sales and can-do attitude make Dina not only great at what she does, but it makes those around her even better. There's nothing we've thrown at her and her team that she hasn't been able to accomplish.

Tim Horan

VP of Sales & Marketing

Mike Barrett

After thoroughly vetting Client Concierge, they did not disappoint. From the initial kick-off call to their weekly sales productivity efforts, they have delivered great value to our organization and provided for a seamless integration with our on-property sales efforts.

Client Concierge RDOS’ bring to both independent and brand hotels market knowledge, systems expertise, targeted prospecting efforts and most importantly … results.

In a time where delivering top line revenue has never been so challenging, Client Concierge has proven to be a reliable and strategic partner focused on the goal of revenue generation.

Mike Barrett
Regional Director of Sales

Robin N Boze

It is a pleasure working with Misty from Client Concierge, I would not have made it through the MarRFP season without her! I am sales inept and she is a sales guru, her prospecting efforts were amazing. She found companies and information that we never thought of. She was always on top of her game, keeping up with groups, LNRs, and national sales. Misty is vital to production at my hotel with sales approach. If you are looking for someone to evaluate your current sales approach and enhance it, Client Concierge is the perfect fit for you.

Robin N Boze

General Manager

Some of Our Clients

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