Our Core Values
Expert Solutions, Endless Possibilities
Client Concierge Sales Management Group’s mission is to drive profitability for our hotel partners through innovative sales solutions that are time-tested and proven to be incredibly successful.
Our remote team is comprised of sales experts who feel privileged to partner with the hotels in our program, and they are laser-focused on growing revenues and shifting share for our customers.
Our vision is to become an extension of your team, providing best-in-class service at a considerable cost savings. Together, the team brings more than ten decades of experience in the hospitality industry, and they are talented, competitive, tenacious, passionate, and ready to help.
We value integrity, excellence, and collaboration in all our endeavors. Our commitment to these values ensures that we consistently deliver high-quality results and build lasting relationships with our partners. We believe in transparency and open communication, which allows us to work effectively with our clients and address their needs promptly. Our dedication to continuous improvement drives us to stay ahead of industry trends and provide innovative solutions that enhance our partners’ success.
Our Executive Leadership Team
Dina Coventry, President
With close to 30 years of industry experience, Dina is recognized throughout the industry for cross-functional leadership and has a proven ability to spearhead cutting edge strategies while fostering a supportive and unified culture. She has developed productive sales teams, recognizing high functioning producers elevating them to the next level. She provides clear direction with aggressive and achievable individual and team goals. Also, Dina is an in-demand speaker at brand, ownership and management conferences.
Dina’s involvement with hotel parent companies, management companies and on-property teams give her deep insight into the current trends that are facing the hospitality industry today.
Shawn Coventry, CFO
Our financial guru, Shawn has over 30 years of experience as an accounting professional. He began his career as a credit & collection analyst for publicly traded companies and has worked in multiple Pre-IPO companies during his career. He manages all aspects of the accounting department for CC-SMG.
You will find Shawn’s outward personality at industry events and tradeshows where he loves meeting new people and talking hotel sales.
Tasha Livingston, Vice President of Business Development
Tasha joined our team as the Vice President of Business Development. With more than 20 years of experience in the hospitality industry Tasha brings a high level of hotel, brand, and business development knowledge to our Client Concierge team. A skilled communicator, using professionalism and integrity when working with potential customers, she makes it a priority to understand the importance of the customer’s unique needs and partnership expectations to ensure the best custom solution is delivered to your hotels.
Her goal is to help potential customers understand the value of having an experienced sales professional collaboratively working with the greater team to establish and exceed all goals. She will deliver the highest levels of customer engagement, focusing on partnership. Additionally, with her background in customer service and hospitality, you can count on responsive and timely communication as she works with you to outline the best support for your hotels.
